User searches Author: and nothing comes up
Follow the steps below to troubleshoot when a user searches author and nothing comes up.
| Is the author name free of spelling issues? | Yes |
| Is this an author name you would expect to see results for? | Yes |
| Confirm a document with the author in question has been ingested in Lucy | Yes |
| Does the user have a stale session? / Does logging out and logging in resolve the issue? | No |
| Contact tier II support |