User searches Filename: and nothing comes up
Follow the steps below to troubleshoot when a user searches filename and nothing comes up.
| Is the filename free of spelling issues? | Yes |
| Is this a filename you would expect to see results for? | Yes |
| Confirm the document has been ingested in Lucy | Yes |
| Does the user have a stale session? / Does logging out and logging in resolve the issue? | No |
| Contact tier II support |