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                                                                • Getting Started with Lucy
                                                                  • Asking Questions
                                                                    • Answer Actions
                                                                      • Advanced Search
                                                                        • Chat Application Integrations
                                                                        • Navigation
                                                                          • Admin Capabilities
                                                                            • Reporting
                                                                              • Managing Content in Lucy
                                                                                • Managing Users and Access
                                                                                  • Setting Up Lucy
                                                                                  • Troubleshooting
                                                                                    • Lucy
                                                                                      • Accessing Lucy
                                                                                        • Homepage
                                                                                          • Search
                                                                                            • Chat
                                                                                              • Lucy Assist
                                                                                                • Filters
                                                                                                  • Navigating an Answer
                                                                                                    • Training an Answer
                                                                                                      • Interacting with an Answer
                                                                                                        • Filename View
                                                                                                          • Discover
                                                                                                            • Edit Profile
                                                                                                              • Admin
                                                                                                                • Navigation Bar
                                                                                                                  • Recent
                                                                                                                    • Saved
                                                                                                                      • Quick Links
                                                                                                                        • Shared
                                                                                                                        • Content Management System (CMS)
                                                                                                                          • Communities
                                                                                                                            • Capabilities
                                                                                                                        • 3rd Party Integrations
                                                                                                                          • Integration Details
                                                                                                                            • Provider Reporting
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                                                                                                                            5. Reports do not download or are emailed

                                                                                                                            Reports do not download or are emailed

                                                                                                                            Follow the steps below to troubleshoot when reports do not download or are emailed.

                                                                                                                            Reports can take awhile to download or email, did they report not send after 20 minutes?Yes
                                                                                                                            Contact tier II support 

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