Search
The original and most important feature of Lucy. Lucy's search capabilities give employees the ability to ask a question and get a precise answer back within the document, video, or audio file. Lucy’s job is to liberate the knowledge corporations by uncovering the exact answers that live in your company’s data to improve productivity, encourage curiosity, and amplify employee contributions.
Figure 1 – Lucy’s newly redesigned interface provides an updated look and feel.
With the all-new Lucy, it’s easier than ever to find the Answer you’re looking for
Figure 2 – Lucy's new answer previews.
Use filters to refine results and find answers more relevant to your search
Figure 3 – Click the drop-down menus for Source, Date, Type, and Content to refine your search.
Figure 4 – View of the Source filter drop-down menu.
Verified Answers get pushed to the top and supplement the 10 results
Figure 5 – A Verified answer displays with prominence.
You can verify an answer by giving a thumbs up and selecting the verify checkmark.
Key Search Features
1. Asking a Question
Ask Lucy a question, the type of question you might ask a colleague like “What are some innovations on plant-based diets?” Use of natural language is preferred over search terms, to get better match responses. Lucy allows you to filter responses by “File Type”, “Timeframe”, “Source” and “Metadata”.
2. Filters
Lucy allows you to filter responses by “Source”, “Timeframe”, “File Type” and “Metadata”.
3. Lucy Synopsis
When Lucy has a rich answer selection from your question, she will give you an accurately summarized answer of what you are looking for from the answer selection. This text box will appear for the first few seconds after you receive search results.
4. Results Rating
To help Lucy gain confidence in the right answers, click the thumbs up or thumbs down after every answer. Answers are prioritized by Lucy's confidence. It should be noted that for a given user, what they think is the best answer will not necessarily be the top answer. (see more in next slide).
5. Save and Share Answers
Lucy allows you to save answers to your own collection and share the answer results to other coworkers.