In Filename view, users can’t select a Filter(s) or the contents therein
Follow the steps below to troubleshoot when users can’t select a filter(s) or the contents in Filename view.
| Upon asking a filename:, author:, or natural language question and selecting document view, can user select any filter? | No |
| If yes, can user select a specific element within the filter (examples below)? | No |
| Content Theme or Topic | |
| A specific Source | |
| A specific timeframe | |
| A specific file type | |
| If yes, does the content update accordingly based on the filter(s) selected? | No |
| Does following the general guidelines address the issue? | No |
| Contact tier II support |