User can't view or close announcement
Follow the steps below to troubleshoot when a user can't view or close announcements.
| Upon login, is user met with announcement or video on home page? | No |
| Confirm an announcement is set within user’s instance. | Yes |
| If yes, is an “X” icon available in the upper right-hand corner? | No |
| Confirm user hasn’t already closed the announcement. | Yes |
| Does following the general guidelines address the issue? | No |
| Contact tier II support |