User can’t un-save an answer within the Saved section
Follow the steps below to troubleshoot when a user can’t un-save an answer within the saved section.
| Is the user able to view and click on the highlighted saved icon? | No |
| If yes, when they do are they able to still see the answer in the Saved section? | Yes |
| Do they still see the answer after a page refresh? | No |
| Contact tier II support |