Previously asked questions and Lucy's responses do not display in chat history
Follow the steps below to troubleshoot when previously asked questions and Lucy's responses do not display in chat history.
| Are any previous questions the user has asked being tracked in the chat history? | No |
| If yes, is it a specific type of question that is not being tracked? | No |
| Are any of Ada's responses being tracked in the chat history / is Ada responding at all in the chat? | No |
| Contact tier II support |